Can I choose a different billing and delivery address?

Yes, this is possible. In the shopping cart, at the bottom of the delivery address page, you can check the box “I would like to use a different billing address.”

Is it possible to collect my order?

Yes, in many cases it is possible to collect your order by appointment from our warehouse. Please always call in advance to check if the product is in stock. Some products are shipped directly from our suppliers and are therefore not available in our warehouse in Kootwijkerbroek.

I have received a damaged/incorrect item.

Please send an email to orders@nedlandic.com describing what is damaged or incorrect and include a photo of the item. We will take care of it as soon as possible.

Will I receive a track & trace code?

For shipments sent with GLS, you will receive a track & trace code. Please note that this email may sometimes end up in your spam folder. For shipments sent via freight transport, a track & trace code is unfortunately not always available.

Can I change or cancel my order?

Yes, you can change or cancel your order by contacting our customer service at orders@nedlandic.com before the order has been shipped.

Do you deliver to private customers or only to businesses?

Both private customers and businesses are welcome to order from us. Whether you run a professional stable or keep one horse at home, we are happy to help you.

Can I view the products in person?

We have a showroom/warehouse where you can view part of our assortment. Please contact us to schedule a visit and to check whether your desired product is in stock. This applies to both private customers and businesses.

Do you also offer installation or assembly services?

In consultation, we can arrange installation or assembly. In some cases we carry this out ourselves; if that is not possible, we work with one of our trusted partners. Please contact us to discuss the possibilities.

In which colors can I order the jump poles?

We offer our jump poles in 10 different colors. They are available in white, yellow, green, blue, red, purple, and pink. In addition, many color combinations are possible. You can find several of these colors on this website. On www.hindernissen.shop , you can create almost any desired color combination yourself.

Are your jump poles suitable for official competitions?

he 300 cm poles with a diameter of 10 cm are commonly used in KNHS and FEI courses. However, the KNHS and FEI do not prescribe a fixed weight in kilograms. The emphasis is placed on correct standard dimensions and safe falling behavior. In practice, course designers often choose a heavier pole because it lies more steadily and is less sensitive to wind or vibrations. So yes, both types of 300 cm jump poles may be officially used. To ensure compliance and optimal stability, we always recommend the 10.5 kg poles. The 175 cm jump poles are not approved and may not be used in official competitions.

Which mesh size should I choose for a hay net?

This depends on your horse or pony. If your horse or pony is very eager with feed (feed aggressive), it is advisable not to choose the 3 cm mesh size. The most popular mesh size is 4.5 cm, which is the medium option.

What is the difference between a hay rack and a slow feeder?

A hay rack is designed for larger quantities of hay, often for multiple animals at the same time. A slow feeder slows down feed intake, which is healthier for the digestive system.

FAQs

Q: How much are the shipping costs?

You can find this information in your shopping cart. Add the product to your cart, click on “Proceed to checkout,” and scroll down to the shipping method section. If you live in Belgium, first change the country to Belgium to see the correct shipping costs.

Q: When will my order be delivered?

You can find an indication of the delivery time in your shopping cart under “Shipping method.” Please note that this is only an estimate. The actual delivery time will be shown in the track & trace information if your order is shipped with GLS.

Q: Does Nedlandic offer international shipping?

Yes, we ship to various countries. The available shipping options and costs are displayed during the checkout process. For countries outside the Netherlands, Belgium, Germany, and Austria, please send an email to orders@nedlandic.com .

Q: What are Nedlandic’s opening hours?

Our opening hours are Monday to Friday from 09:00 to 17:00, and Saturday from 09:00 to 12:00.

Q: How can I contact Nedlandic’s customer service?

You can contact our customer service by email at orders@nedlandic.com or by phone at +31 (0)342 444585.

Shipping and Delivery

How much are the shipping costs?

When will my order be delivered?

Does Nedlandic offer international shipping?

Company

What are Nedlandic’s opening hours?

How can I contact Nedlandic’s customer service?

Are the prices inclusive or exclusive of VAT?

Jump Poles

Can the jumping equipment be stored outdoors?

Are plastic jump poles not fragile?

What maintenance do the poles require?

FREQUENTLY ASKED QUESTIONS

Faq Sections